Privacy policy
Privacy Policy
PD Enterprise ("we", "our", or "us") is committed to protecting the privacy of its employees, engineers, technicians, and authorized users. This Privacy Policy explains how we collect, use, store, and protect information when using the PD Enterprise Engineer mobile application.
1. About This Application
PD Enterprise Engineer is an internal service management application used exclusively by authorized engineers, technicians, and employees of PD Enterprise for managing customer service requests, field visits, maintenance activities, and job completion records.
This application is not intended for public consumer use.
2. Information We Collect
Depending on your usage of the application, we may collect the following information:
Account Information
- Mobile Number
- Employee Name
- Employee ID (if applicable)
- Login Credentials
- Authentication Information
Service Information
- Customer Name
- Customer Address
- Customer Contact Information
- Service Request Details
- Job Status Updates
- Service Completion Records
Location Information
The application collects precise device location (GPS location) when engineers or technicians perform service activities. Location information may be collected when:
- Updating customer service locations
- Visiting customer premises
- Completing assigned service calls
- Recording service visit information
- Verifying field service activities
Photos and Media
The application may collect and upload photographs taken by engineers or technicians during service visits, including:
- Product photographs
- Installation photographs
- Repair photographs
- Service completion photographs
Device Information
We may collect limited device information necessary for application functionality, including:
- Device Model
- Operating System Version
- Application Version
- Device Identifier (where required for security)
3. Why We Collect Location Data
Location data is an essential feature of the PD Enterprise Engineer application.
We collect location information to:
- Identify and save customer service locations accurately
- Help engineers navigate to customer sites
- Record the exact location where service was performed
- Support future maintenance and service visits
- Improve operational efficiency
- Verify field service completion
- Maintain service history records
Location information is collected only for legitimate business and service-management purposes.
We do not use location information for advertising, marketing, profiling, or selling user data.
4. How We Use Your Information
Collected information is used to:
- Authenticate authorized employees
- Assign service requests
- Manage field service operations
- Track service progress
- Maintain customer service records
- Improve operational efficiency
- Verify completed service visits
- Provide customer support
- Generate internal reports
5. Sharing of Information
We do not sell personal information.
Information may be shared only with:
- Authorized PD Enterprise administrators
- Assigned engineers and technicians
- Authorized employees responsible for service delivery
- Technology service providers supporting the operation of the application
Information is shared only when necessary for business operations and service management.
6. Data Retention
Information collected through the application may be retained as long as required for:
- Service history maintenance
- Business operations
- Legal compliance
- Internal record keeping
Data that is no longer required may be deleted or anonymized.
7. Data Security
We implement reasonable administrative, technical, and organizational measures to protect collected information from:
- Unauthorized access
- Unauthorized disclosure
- Misuse
- Alteration
- Loss
However, no method of electronic storage or transmission over the Internet is completely secure.
8. User Rights
Authorized users may request:
- Access to their information
- Correction of inaccurate information
- Deletion of information where legally permitted
Requests may be submitted through PD Enterprise management.
9. Third-Party Services
The application may use third-party services necessary for:
- User authentication
- OTP verification
- Cloud hosting
- Notifications
- Application performance and maintenance
These service providers may process information only for providing their services.
10. Permissions Used by the Application
Location Permission
Used to record customer service locations, verify service visits, and assist engineers in reaching service destinations.
Camera Permission
Used to capture photographs related to service, repair, installation, and maintenance activities.
Storage / Media Permission
Used to upload and manage service-related photographs and documents.
Notification Permission
Used to notify engineers and technicians regarding assigned jobs, updates, and service activities.
11. Children's Privacy
This application is intended only for authorized adult employees and is not directed toward children under the age of 18.
12. Changes to This Privacy Policy
PD Enterprise may update this Privacy Policy from time to time.
Any changes will be posted through the application and/or the official website. Continued use of the application after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have questions regarding this Privacy Policy, please contact: